Digital Printing Counter Sales Consultant (Cape Town)

Job description

Based at: ORMS Central Cape Town

Responsible for: Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships.

Summary of job description: 

• Client consultation: Guide customers through their printing journey from concept to collection
• Upselling with purpose: Suggest upgrades that genuinely enhance their final product
• Stock management: Keep our shelves stocked and organized
• Follow-up care: Reach out to clients about ready orders (they love this personal touch)
• Software mastery: Navigate ORMS Create and Print like a pro
• Systems excellence: Handle embrace till operations, credits, refunds, and invoicing flawlessly
• Space curation: Maintain a welcoming, organized workspace
• Trend spotting: Stay current with promotions, offers, and cutting-edge printing tech
• Product care: Price and pack stock with attention to detail
• Flexibility: Take on additional projects and tasks that help our team succeed

Key performance areas:

• Customer obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, photobooks - making each decision feel easy and exciting.
• Sales growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.
• Team harmony: Building strong relationships with colleagues and management while contributing to our positive culture.
• Brand excellence: Being the professional, friendly face that makes ORMS unforgettable.

Minimum educational and tech skills to perform job:

• Grade 12
• Computer literate
• Proficient in Adobe Photoshop and Light Room
• A passion for staying ahead of digital printing trends and tech innovations
• Outstanding customer service skills and etiquette.
• Fluent in two languages to connect with our diverse community
• Photography/printing experience: A major advantage that'll set you apart!
• No colour blindness - Essential for accurate print work

What makes you perfect for us:

Customer service excellence:

• Genuine connection: You naturally build rapport and make every client feel valued and heard
• Solution-focused mindset: You don't just solve problems - you anticipate them and offer proactive solutions
• Empathy in action: You understand that behind every print job is a special moment or memory
• Going the extra mile: You're the person who suggests the perfect frame or reminds clients about better paper options
• Calm under pressure: You stay cool and positive even when things get hectic
• Follow-through champion: You remember clients' preferences and check in on their satisfaction

Professional excellence:

• Master of Photoshop, ORMS create and print software, and Embrace till system
• Product knowledge that impresses (and keeps growing!)
• Team player who lifts everyone up
• ORMS brand ambassador - you represent us with pride
• Photography background that adds authentic expertise

Personal skills /attributes / the person we're looking for:

• Customer service genius: You make people feel amazing about their experience
• Communication master: Crystal-clear verbal and written skills
• Detail oriented: Nothing slips past your eagle eye
• Pressure handler: Tight deadlines? Bring it on!
• Initiative taker: You see what needs doing and make it happen
• Team spirit: Collaboration energizes you
• Professional presence: You look and act the part, always
• Adaptability: Change doesn't phase you - you embrace it
• Growth mindset: Learning new things excites you
• Physical stamina: Comfortable standing and moving around to help clients
• Active listener: You hear what clients really need, not just what they say
• Integrity: Honest, reliable, and trustworthy in everything you do

Ready to join our creative family?