Traffic Management Operator (Cape Town)

Location: 191 Hugo Street
Richmond Estate
Goodwood
Reports to: TMC Manager

Suitable candidates must possess the following minimum qualifications and skills:

• Grade 12 certificate.
• 3 years call centre experience.
• Conversant in at least 2 languages of which one must be English
• Computer literate in Microsoft Office, Excel, Outlook & Internet skills
• Assertive
• Good people skills
• Ability to cope with unusual work schedules.
• Team player
• Strong communication and writing skills.
• Professional telephone etiquette
• Ability to multi-tasking
• Own reliable transport

Responsibilities:

The successful candidates responsibilities will include, but are not limited to:

• Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.
• Accurate logging and verification of all detected incidents
• Dissemination of information regarding active incidents
• Dispatching of on road services vehicles as well as coordination with relevant response units during active incidents
• Monitor, record and report all roadside and TMC requirement malfunctions
• Accurate and timeous completion of all administrative functions related to KPI's